Legal

Terms of Service

Effective Date: August 5, 2026  ·  Web Cyte Development Inc.

These Terms of Service ("Terms") govern your clinic's access to and use of Incyte, a cloud-based practice management platform operated by Web Cyte Development Inc. ("we," "us," or "our"). By activating a subscription or using Incyte, you agree to these Terms.

1. The Service

Web Cyte Development Inc. provides Incyte, a cloud-based practice management platform for wellness clinics in Ontario, Canada, including scheduling, clinical charting, billing, contact management, inventory management, digital product sales, and event registration features.

2. Subscription and Payment

2.1 Plans and Pricing

PlanPrice (CAD/month)Practitioners
Starter$49.00Up to 3 combined admin and team member accounts
Clinic$89.00Up to 5 combined admin and team member accounts
Pro$139.00Unlimited accounts

All plans include access to all platform features. Pricing is per clinic location.

2.2 Free Trial

New subscriptions include a 30-day free trial with full access to all features. No credit card is required during the trial period.

2.3 Billing

  • Subscriptions are billed monthly in Canadian dollars to the payment card on file
  • Failed payments are retried automatically by Stripe on our standard retry schedule
  • After all payment retries are exhausted, a 3-day grace period begins during which platform access is maintained with a warning
  • After the grace period, access is suspended until payment is resolved

2.4 Plan Changes

You may change your plan at any time through Business Settings. Plan changes take effect immediately and are prorated for the current billing period.

2.5 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months. Upon cancellation, your data will be available for export for 30 days before being permanently deleted.

3. Acceptable Use

You agree to use the platform only for lawful purposes and in accordance with applicable law, including PHIPA, PIPEDA, and all applicable professional regulatory requirements. You must not:

  • Use the platform to store information about individuals without their knowledge or consent
  • Attempt to access data belonging to other clinics or users
  • Attempt to reverse engineer, decompile, or extract the source code of the platform
  • Use the platform to transmit malicious software or code
  • Share your login credentials with unauthorized individuals; or create team member accounts for individuals who are not employed by, contracted to, or otherwise directly affiliated with your clinic — accounts must not be created for individuals outside your organization or shared across separate clinic locations or legal entities
  • Use the platform to process health card numbers or government-issued identification numbers

4. Data and Privacy

Your use of Incyte is also governed by our Privacy Policy and the Data Processing Agreement executed between your clinic and Web Cyte Development Inc. These documents form part of these Terms. You are responsible as the health information custodian under PHIPA for ensuring that your use of the platform complies with your obligations to clients.

5. Intellectual Property

Incyte and all its components, code, design, and documentation are the exclusive property of Web Cyte Development Inc. These Terms do not grant you any intellectual property rights in the platform beyond the right to use it as a subscriber during your subscription period.

You retain ownership of all data you input into the platform, including client records, chart notes, and billing information.

6. Service Availability

Web Cyte Development Inc. will make commercially reasonable efforts to maintain Incyte availability. We do not guarantee uninterrupted availability and are not liable for downtime caused by factors outside our reasonable control. Planned maintenance will be communicated with at least 24 hours notice where feasible.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Web Cyte Development Inc.'s total liability for any claim arising from or related to these Terms or the use of Incyte shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.

Web Cyte Development Inc. is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or loss of business opportunity.

Nothing in these Terms limits liability for gross negligence, fraud, wilful misconduct, or any liability that cannot be excluded by law.

8. Indemnification

You agree to indemnify and hold harmless Web Cyte Development Inc. and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of Incyte, your violation of these Terms, your violation of applicable law, or your clinic's handling of PHI.

9. Modifications

We may update these Terms from time to time. Material changes will be communicated to clinic administrators by email with a minimum of 30 days notice. Continued use of the platform after the effective date of updated Terms constitutes acceptance.

10. Termination

We may suspend or terminate your access to the platform immediately if you materially breach these Terms, fail to pay amounts owed after the grace period, or use the platform in a manner that violates applicable law.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising under these Terms will be submitted to the exclusive jurisdiction of the courts of Ontario.

12. Contact

FieldDetail
CompanyWeb Cyte Development Inc.
Address67 Spring Creek Drive, Waterdown, Ontario, L8B 0X4
Emailinfo@webcytedevelopment.com
Privacy OfficerMichael Buchok, CEO and Software Architect

Last updated: August 5, 2026